SHIPPING & RETURNS POLICY
WELCOME TO SAFIRAW DESIGNS!
We’re committed to providing you with clear and transparent information about our shipping policies and procedures, as well as our returns and refunds process. Please read the following policy carefully to ensure you understand your rights and responsibilities when ordering from us.
1. Shipping
2. Returns, Exchanges, Refunds
1. SHIPPING
1.1 PROCESSING TIME
Our print-on-demand process begins as soon as you place your order. We partner with trusted white-label product suppliers who specialize in printing our designs onto high-quality apparel, accessories, and merchandise. Once your order is received, it is forwarded to our suppliers for production. Orders typically take 2 to 5 business days to be processed and prepared for shipping, although processing times may vary depending on the complexity of the design and the availability of the product.
1.2 SHIPPING TIME
Shipping times will depend on the shipping method selected during checkout and your location. Standard shipping within Europe usually takes between 5 to 10 business days, while international shipping may take longer. Delivery times may be affected by factors such as product availability, shipping carrier delays, and international customs procedures. Please note that Safiraw Designs cannot be held responsible for late deliveries, the shipping times mentioned are estimated and non-contractual.
1.3 SHIPPING COSTS
Shipping costs are calculated based on the weight and dimensions of your order, as well as your location. You can view the estimated shipping costs during the checkout process before completing your order. For digital products, delivery will be free of charge and made electronically to the email address provided during checkout.
1.4 TRACKING INFORMATION
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information so you can monitor the progress of your delivery.
1.5 CUSTOMS DUTIES & TAXES
Please note that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total cost of your order. We recommend consulting with your local customs office for more information on potential charges.
2. RETURNS, EXCHANGES AND REFUNDS
2.1 CONFIRMATION OF ORDERS
Upon confirming your order, it is crucial to ensure that all information provided, including the chosen article, sizes, colors, and any personalization details for custom designs, are accurate. Once an order is confirmed and processed, changes are no longer possible.
2.2 RETURN SHIPPING
Please note that all our items are printed on demand, which means they are customized specifically for you and cannot be resold. Due to their personalized nature, we are unable to accept returns or exchanges for reasons other than defects or damage.
2.3 DEFECTIVE OR DAMAGES ITEMS
If you receive a defective or damaged item, please contact us within 20 days of receiving your order with clear photographic evidence of the issue. We will assess the situation and provide you with instructions on how to proceed.
Please note that variations in color are to be expected, due to various factors such as printing equipments, screen settings, as well as the texture of the printed surface. Customers should be informed that items with color variations are not considered defective.
2.4 SUPPLIER POLICIES
As we work with various suppliers for our products, refund policies may vary depending on the supplier. We will provide you with the necessary assistance and information to facilitate the refund process according to the supplier’s terms and conditions.
2.5 REFUND PROCESSING
Refunds for defective or damaged items will be handled on a case-by-case basis depending on the policies of our different suppliers. If you receive a defective or damaged item, please contact us immediately with clear photos of the issue, and we will work with you to resolve the matter promptly.
2.6 LOSS OF PACKAGE
If a parcel is lost, we undertake to return the product or refund the customer only after the carrier has officially declared the loss of the parcel. This does not apply to products indicated as “delivered”: if the tracking system indicates that it has been delivered, we will not be able to refund or reship the order.
Thank you for choosing to shop with us!
